96cvip Privacy Policy — How Your Personal Information Is Protected

96cvip collects certain information at different stages of your relationship with us. This happens in three ways — information you provide directly, data the platform collects automatically, and information received through payment providers.

Information you provide directly:

Automatically collected information:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system
• When you visited the site, how long you stayed, and which pages you viewed
• Game history and betting activity
• Login time and location data (for security purposes only)

Information from payment:

For transactions made via bKash, Nagad, or a bank, the transaction reference number and amount are stored. Full mobile numbers or bank account numbers are not saved on 96cvip's servers — only partial details are retained.

96cvip uses your data only for specified purposes. No information is used beyond what it was collected for.

• Account Management: To manage registration, login, and account security.
• Identity Verification (KYC): To verify age and comply with international regulations against money laundering.
• Transaction Processing: To process deposits and send withdrawals.
• Support services: To understand the full context when resolving your issue.
• Fraud Prevention: To detect unusual activity and protect your account.
• Responsible Gaming: To identify potentially problematic gaming patterns.
• Legal Obligations: When required by a licensing authority or legal order.

96cvip does not sell your data. However, limited information may be shared with certain third parties where necessary.

• Payment provider: Only the information necessary to verify transactions with bKash, Nagad, Rocket, and banks.
• Game Providers: Live Casino and slots game providers receive a user ID and session data only — not any personal identifying information.
• KYC Verifier: Authorized third parties may review ID documents for identity verification purposes.
• Regulatory Authority: In response to requests from the Curacao Gaming Authority or other legal authorities.
• Law Enforcement: When required by a valid legal order or investigation — and only in accordance with applicable law.

96cvip uses a multi-layered security approach to protect your data. Beyond technical safeguards, every team member is trained in data security practices.

• All data transfers use TLS 1.3 protocol with 256-bit AES encryption.
• Passwords are stored as hashed values — no one can view them directly, not even 96cvip staff.
• Two-factor authentication (2FA) is available on all accounts.
• Automatic alerts and account protection when a suspicious login is detected.
• Regular security audits and penetration testing.
• Data is stored in an ISO 27001 certified data centre.

While 96cvip takes every measure to protect your data, no online transmission can be guaranteed to be completely secure. We therefore encourage you to use a strong password, never share it with anyone, and keep your device secure.

96cvip uses cookies and similar technologies to enhance the site experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure site security — disabling these cookies will prevent the site from functioning properly.
• Functional cookies: To remember your preferences — such as language settings or your most recently played game.
• Analytics cookies: To understand which pages are most visited or where issues occur — no personal identification is involved.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.

96cvip does not retain data indefinitely. After the applicable retention period, data is securely deleted or anonymised in line with legal and regulatory requirements.

• Active account data — retained for as long as the account remains active.
• Transaction records — retained for up to 5 years as required by law.
• KYC documents — retained for 3–5 years after account closure, as required by licensing regulations.
• Cookies — retained from 1 day up to 1 year depending on type.
• Support chat data — 6 months after the issue is resolved.

If you request account closure, all data beyond what is legally required to be retained will be deleted within 30 days.

As a 96cvip member, you have several important rights over your personal data.

To exercise any of these rights, email support@96cvip.click or contact us via live chat. We typically respond within 30 days. In complex cases this may be extended by a further 30 days, and you will be notified in advance if so.

96cvip is strictly for users aged 18 and above. We do not knowingly collect data from or permit platform access to anyone under 18.

If you believe your child is using 96cvip, please contact support@96cvip.click immediately. We will act promptly. 96cvip is also compatible with various parental control tools to help protect minors.

96cvip's platform integrates certain third-party game providers and payment services. These third parties have their own privacy policies, which may differ from those of 96cvip.

• During Live Casino games, a direct connection to the game provider's server may be established.
• If you make a payment via bKash or Nagad, the respective provider's privacy policy also applies.
• 96cvip is not responsible for how these third parties use your information.

We recommend reading the privacy policy of any third-party service before using it.

96cvip may update this privacy policy at any time. We will notify you of any changes through appropriate channels depending on their nature.

• Major changes — such as the addition of a new purpose for data use — will be communicated via email or SMS at least 30 days in advance.
• Minor changes — such as clarifying language or correcting legal terminology — may take effect without prior notice.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• The "Last updated" date at the top of this page will always reflect the most recent revision.

This policy was last updated in January 2026. For more details about 96cvip's privacy practices, please reach out to our help centre.

If you have any questions or concerns about data protection or this Privacy Policy, please contact 96cvip.

You can also raise privacy questions via live chat. If you believe your data has been mishandled or your rights have not been respected, contact 96cvip's privacy team directly. We take every complaint seriously and aim to resolve all issues within 30 days.